CASE MANAGER

Bell Socialization Services Inc., a nonprofit leader in mental health, intellectual disability, and shelter services, is seeking a Case Management Assistant to support our Community & Social Services team. In this role, you'll assist case managers with client intakes, service coordination, scheduling, documentation, and follow-up to ensure individuals receive timely support and resources. You'll maintain accurate records, communicate with clients and providers, and help monitor service plans.

Bell offers a family-oriented, supportive culture with opportunities for personal and professional growth while making a meaningful social impact every day.

Responsibilities

• Assist case managers with client intakes, assessments, and service plan follow-up
• Coordinate and schedule client appointments, meetings, and referrals with community providers
• Maintain accurate and timely client records and documentation in electronic and/or paper systems
• Gather and organize required documentation for benefits applications, housing, and other services
• Track referrals and services to ensure follow-through and completion, updating case managers regularly
• Communicate with clients, families, and partner agencies via phone, email, and in-person contact while maintaining confidentiality
• Support clients in understanding and following service plans by providing reminders and basic guidance
• Prepare summaries, reports, and updates for case managers and supervisors as requested
• Participate in home visits or community-based meetings as needed to support service coordination
• Adhere to agency policies, ethical standards, and all applicable regulations related to client privacy and professional conduct

Required Skills

• Client intake and basic assessment support
• Case documentation and record-keeping
• Knowledge of community resources and social service systems
• Confidentiality and HIPAA-compliant information handling
• Professional written and verbal communication
• Time management and task prioritization
• Basic data entry and use of electronic case management or database systems
• Problem-solving and critical thinking in client support situations
• Cultural competence and trauma-informed interaction
• Ability to work collaboratively in a multidisciplinary team