Program Coordinator – Residential Care

The Program Coordinator provides day‑to‑day operational leadership within a residential cottage, supporting youth ages 13–20 in a trauma‑informed, structured, and nurturing environment. This role coordinates and oversees daily programs, activities, and services while supervising assigned staff and ensuring consistent, high‑quality care.

Working closely with the Care Coordinator, the Program Coordinator plays a key role in staff supervision, crisis response, program implementation, and maintaining continuity of leadership coverage during after‑hours operations, weekends, and on‑call periods.

• Provide day‑to‑day leadership and supervision to Team Leads and Youth Care Specialists.
• Coordinate staffing schedules to ensure appropriate coverage and ratio compliance.
• Support staff performance through coaching, accountability, and participation in performance management processes.
• Ensure compliance with licensing, regulatory, and training requirements.
• Facilitate staff meetings, trainings, and regular supervisory check‑ins.
• Oversee accurate and timely completion of required documentation.
• Communicate policies, expectations, and new initiatives to ensure consistent implementation.
• Monitor cottage operations, including supplies, maintenance needs, and daily program flow.
• Participate in intake processes and serve as a point of contact for external partners as needed.
• Respond to and manage critical incidents, including de‑escalation, documentation, and follow‑up.
• Participate in the on‑call rotation to provide leadership coverage outside regular hours.

• Bachelor's degree or an associate degree with active, continuous enrollment in a bachelor's degree program required
• Minimum of two years of supervisory experience required
• Prior experience working with children or youth in a residential, child welfare, or similar setting required
• Valid driver's license required and must be maintained throughout employment
• Ability to work extended or irregular hours, including nights, weekends, and holidays
• Ability to meet the physical demands of residential care, including standing for long periods, lifting up to 50 pounds, and responding quickly to emergencies
• Must complete and maintain all required agency, licensing, and regulatory trainings (including CARE and Non‑Violent Crisis Intervention)