Hotel Manager

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

Lead with purpose. Deliver exceptional hospitality. Inspire a passionate team.

At The Milner York, we believe exceptional hotels are built by exceptional people.

As one of York's most iconic four‑star hotels, we're proud of our rich heritage while embracing an exciting future. We are seeking an experienced and passionate Hotel Manager to join our senior leadership team on a 12‑month fixed‑term contract to provide maternity cover.

This is an outstanding opportunity for an accomplished hospitality professional who thrives in a fast‑paced environment, leads from the front and is passionate about delivering memorable guest experiences through exceptional people and operational excellence. From day one, you'll play a pivotal role in leading our operations and supporting the continued success of the hotel.

Please note:

Due to the operational demands and seniority of this role, applications will only be considered from candidates with recent senior leadership experience within a comparable four‑star (or above) hotel, together with a strong operational Food & Beverage background. Experience leading large hotel operations, including Rooms, Meetings & Events and Food & Beverage, is essential.

Situated in the heart of the historic city, The Milner York is one of York's premier four‑star hotels, offering guests outstanding hospitality in an iconic setting.

Our hotel features:

• 155 bedrooms
• Extensive Meeting & Events facilities
• Busy Restaurant and Bar
• Terrace Bar
• Garden Room lounge
• Leisure Club

Reporting directly to the General Manager, you'll be responsible for the day‑to‑day leadership of hotel operations, ensuring every department consistently delivers exceptional guest experiences while achieving strong commercial performance.

Working in partnership with the General Manager, you'll provide strategic and operational leadership across the hotel, driving performance, developing talent and embedding a culture of accountability, collaboration and service excellence.

This is a highly visible, hands‑on leadership role where you'll lead from the front, supporting your teams, engaging with guests and setting the standard every day.

• Lead the day‑to‑day operation of the hotel across Rooms and Food & Beverage.
• Support the General Manager in delivering the hotel's commercial and strategic objectives.
• Directly manage, coach and develop Heads of Department.
• Drive exceptional guest satisfaction through consistent operational excellence.
• Lead, motivate and inspire teams to achieve outstanding results.
• Deliver effective succession planning and talent development across the hotel.
• Manage payroll, labour costs, budgets and departmental profitability.
• Identify opportunities to improve operational efficiency while maintaining exceptional guest service.
• Ensure compliance with company policies, brand standards and all statutory requirements.
• Foster a positive, inclusive culture where colleagues feel valued, supported and empowered to succeed.

You'll be a confident, engaging and commercially minded hotel leader who is passionate about developing people and delivering outstanding hospitality.

To succeed in this role, you'll have:

• Significant senior operational leadership experience within a comparable four‑star (or above) hotel.
• Previous experience as a Hotel Manager, Deputy General Manager or Operations Manager in a large, full‑service hotel.
• A strong Food & Beverage background is essential, including experience overseeing busy restaurants, bars, conferences, banqueting and events.
• A solid understanding of Rooms Division, ensuring seamless delivery across the entire guest journey.
• Experience leading large…