Reservations Specialist

Reservations Specialist - Hand Picked Hotels Group Reservations Office

Location:

Crathorne Hall Hotel, Yarm, Yorkshire. Salary:
Starting at £14.10 per hour + excellent colleague benefits Job Type: Full-time | Permanent | 5 days out of 7 Come and join our Team...

We are currently seeking a knowledgeable and enthusiastic Reservations Specialist at our Group Reservations Office, part of Hand Picked Hotels.

Based within the elegant grounds of Crathorne Hall Hotel, our Group Reservations department plays a vital role in creating seamless and memorable experiences for our guests. From handling and responding to guest enquiries this dynamic team ensures every detail is perfectly handled.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you're passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Hand Picked Hotels Group Reservations Office offers an inspiring place to grow your career.

Join our luxury hotel group as a Reservations Specialist, where you will deliver exceptional service while managing leisure and spa reservation enquiries and bookings with precision and attention to detail. In this role, you will handle guest communications, coordinate reservation requests and maintain accurate booking records to ensure a seamless guest experience.

With impeccable telephone etiquette and a proactive approach, you will help drive departmental success and uphold our commitment to luxury hospitality.

This is a full-time role working 5 days out of 7 on a rota basis including weekends, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

• A competitive hourly rate of £14.10.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Free onsite parking.
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Quarter awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You will have strong industry experience — current Reservations experience in a hotel or conference environment, excellent communication skills, and solid knowledge of Opera, diary management, and GDPR.
• You will have highly organised, methodical, and self-reliant approach, using your initiative to achieve sales objectives while maintaining exceptional service standards.

Hand Picked Hotels was founded in 2001…