Housekeeping Supervisor Job York area,York and North Yorkshire England UK,Hospitality / Hotel / Catering

Housekeeping Supervisor The Milner York | York JOIN US

At RBH, we believe our people are our greatest asset. We understand the value of putting our people first, and our approach to diversity, health and wellbeing, sustainability and individuality helps set us apart. It’s one of the reasons we’re proud to be recognised among the Top 30 Best Places to Work in Hospitality
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We’re passionate about hospitality and always looking for talented people to join us on our journey. If you’re someone who takes pride in high standards, enjoys supporting a team and wants to make a real difference to our guests’ experience, we’d love to hear from you.

OUR HOTEL

The Milner York is York’s only railway hotel, a four-star, Grade II listed landmark situated right next to York Railway Station. With a rich history, over 150 bedrooms and a reputation for welcoming guests to the heart of York, we’re proud to offer a hotel with real character.

Behind every great guest experience is a dedicated team, and our Housekeeping team plays a vital role in ensuring our bedrooms and public areas are clean, comfortable and welcoming. We’re looking for a Housekeeping Supervisor who will lead by example, support our colleagues and help us maintain the high standards our guests expect.

OUR BENEFITS

You’ll have access to a benefits package that we believe truly works for our people, including:

Discounted hotel room rates for you, your friends and family.
An additional day’s holiday for your birthday.
Enhanced maternity, adoption and shared parental leave.
Course sponsorship and development opportunities.
30% food and beverage discount at RBH hotels.
Refer a Friend scheme – earn £250 for each referral, up to five referrals.
Flexible working arrangements.
Wagestream – choose how and when you get paid.
Life insurance.
Employee Assistance Programme.
Social and wellbeing events and activities throughout the year.
Free meals on duty, saving you over £1,000 per year.

And much, much more!

A DAY IN THE LIFE OF A HOUSEKEEPING SUPERVISOR AT THE MILNER YORK

What you’ll be doing…

Leading by example: Support and motivate the Housekeeping team, creating a positive working environment where colleagues feel supported and take pride in their work.

Maintaining high standards: Carry out bedroom and public‑area inspections, ensuring cleanliness, presentation and guest‑ready standards are consistently achieved.

Supporting daily operations: Help coordinate room cleaning schedules and workloads to ensure rooms are ready on time and operational priorities are met.

Coaching and developing colleagues: Train, guide and support team members, providing constructive feedback and helping colleagues build their skills and confidence.

Working with other departments: Communicate closely with Front Office, Maintenance and other teams to manage room status, report defects and resolve issues quickly.

Managing supplies and equipment: Help monitor housekeeping stock, linen, cleaning products and equipment, ensuring resources are used effectively.

Following procedures: Ensure the team follows health and safety requirements, safe chemical handling, cleaning procedures and hotel standards.

Responding to guest needs: Help resolve housekeeping‑related requests and concerns promptly and professionally, always keeping the guest experience at the heart of what you do.

Supporting the Head Housekeeper: Assist with the smooth running of the department, helping maintain productivity, consistency and high standards across the hotel.

Being hands‑on: Be ready to support the team on the floor whenever needed. This is a practical, visible leadership role where your presence makes a difference.

WHAT WE NEED FROM YOU

We’re looking for someone who is passionate about housekeeping and understands that the smallest…