Front Desk Associate - Youngstown

Are you passionate about helping others and providing excellent patient care? Pan Care of Florida is looking for a friendly and detail-oriented Front Desk Associate to join our team. In this role, you will be the first point of contact for our patients, ensuring they feel welcomed and supported from the moment they walk through our doors. If you thrive in a fast-paced environment and have a knack for organization and communication, we encourage you to apply and make a difference in our community.

• Communicate effectively with corporate management, administrative personnel, and medical staff across the health system.
• Answer clinic phone calls and direct them to the appropriate department.
• Schedule patient appointments in accordance with daily provider quotas, ensuring efficient appointment management.
• Check in patients and notify the clinical staff of their arrival.
• Collect fees for services rendered and assist in checking patients out.
• File and organize patient charts in the Records Room, ensuring proper documentation and easy retrieval.
• Confirm patient appointments for the following day as assigned.
• Assist in processing and sending patient chart information to the appropriate entities, ensuring all required authorizations are obtained, documented, and filed.
• Submit record requests to other entities with properly executed patient authorization forms, documenting actions and filing requests in the patient’s chart.
• Assist in verifying patient eligibility for sliding scale fees, ensuring proper documentation.
• Support patient billing tasks assigned by the Clinic Manager and/or Medical Operations Director.
• Balance the day sheet and manage cash, checks, and credit card receipts.
• Keep an accurate daily postage log.
• Assist in maintaining an efficient and smooth clinic front office, performing additional tasks as needed, as directed by the Clinic Manager or Director of Medical Operations.
• Escalate complex scheduling, patient concerns, and unresolved issues to the Senior Front Desk Associate (Medical) or leadership per protocol.
• Maintain regular and predictable attendance to support clinic operations.
• Other duties as assigned.

• Strong verbal and written communication skills to effectively interact with patients, staff, and external entities. Ability to answer phone calls, route inquiries, and communicate clearly across all levels of the organization.
• Exceptional interpersonal skills to provide positive experience for patients, manage patient inquiries, and handle sensitive situations with professionalism and empathy.
• Ability to manage multiple tasks, such as scheduling appointments, maintaining patient records, and processing payments, while ensuring accuracy and efficiency.
• Strong focus on accuracy when handling patient charts, verifying eligibility, processing authorizations, and managing financial transactions.
• Ability to prioritize tasks in a fast-paced, dynamic environment, ensuring that all duties are completed in a timely manner.
• Proficiency in using electronic health records (EHR) systems, scheduling software, fax machines, and other office equipment. Familiarity with billing and appointment scheduling tools is a plus.
• Knowledge of HIPAA and patient confidentiality standards to ensure sensitive patient information is handled and shared appropriately.
• Ability to identify issues or inefficiencies and find solutions, whether in scheduling, patient interaction, or handling operational challenges.
• Ability to work well with other clinic staff, administrative personnel, and medical teams to create a cohesive and effective work environment.
• Ability to adjust to changing priorities, processes, and patient needs, ensuring continued smooth clinic operations.
• Experience handling cash, checks, credit card transactions, and balancing day sheets accurately.
• Ability to manage multiple responsibilities simultaneously while maintaining high standards of service and accuracy.

• High School Diploma or GED; some college is preferred.
• A minimum of 6 months’ experience in a customer service position required; previous experience in a healthcare administrative environment preferred.
• Customer Service:
  Proven experience in customer service or patient-facing role, demonstrating excellent communication skills and a professional demeanor.

• Ability to remain standing for extended periods during patient check-in/check-out processes or while assisting at the front desk, and to sit for extended periods while handling administrative tasks, such as scheduling appointments or processing records.
• Ability to lift up to 25 pounds, such as boxes of medical supplies, patient charts, or other materials required for clinic operations.
• Frequent walking between various areas of the clinic, such as patient waiting areas, clinical rooms, and administrative offices.
• Ability to reach for files, office supplies, and equipment, both at ground level and above head height.
• Ability to bend, stoop, and squat when filing…