Customer Account Specialist

About the Opportunity

This position is responsible for activities that include reliability and power quality performance, new business relationships and customer satisfaction. This entails, but is not limited to, growing profit margins through new business support, providing customers guidance on efficient electric usage options, supporting the storm process, administering operating company tariffs and regulations, maintaining the customer database system, seeking alternative solutions, and implementing improvements to achieve corporate goals.

• Preferred:
  Bachelor's degree in business administration, Engineering, Engineering technology, or a related field.

• Bachelor's degree: 5 to 7+ years of progressively responsible experience in engineering, design, customer relations, technical support, or economic development.
• In lieu of a degree, 7-10 years of related experience.
• Demonstrated problem solving skills and customer service.

• Bachelor's degree and 8-10 years of related work experience is preferred in engineering, design, customer relations, technical support, or economic development.
• In lieu of a degree, 11 – 15 years of related experience.
• Demonstrated problem solving skills and customer service.

• Customer relationship management and engagement.
• Economic and business development.
• Problem-solving and strategic decision-making.
• Customer facing technical or engineering roles.
• Project Management

• Analytical
  
  Skills:
  
  Ability to manage medium to large commercial accounts, analyze data using tools such as Excel, CRM/SAP, Power BI, Qlik View, etc.
• Communication:
  Excellent oral and written communication skills to effectively interact with internal teams and external stakeholders.
• Leadership & Teamwork:
  Exceptional relationship management, leadership, and collaboration skills.
• Technology Proficiency:
  Strong skills in Microsoft Office (Outlook, Excel, PowerPoint, Word), SAP/CRM, GIS View, MS Dynamics, FLEX, CREWS, and other customer databases.
• Process Improvement:
  Demonstrated initiative in identifying and implementing process improvements.
• Public Relations:
  Outstanding skills in building relationships across a diverse background of individuals at various levels of an organization.
• Understanding of/or ability to quickly learn about filed rate tariffs, deregulation, and special contracts.
• Working knowledge of company policies, electrical systems, billing, collections, outage history, and power quality issues.

• Ability to work independently with minimal direction and broad discretion to meet strategic objectives.
• Availability to work extended hours, including evenings, weekends, and holidays, during emergencies or storms with little notice.
• Commitment to ethical standards, confidentiality, and a safety-first mindset.