Business Development Manager

Description BUSINESS DEVELOPMENT MANAGER

This position is based out of the New Castle, Pennsylvania office.

Arch Key is one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible.

We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future.

Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.

Responsible for developing and maintaining customer relationships, supporting revenue growth, and executing business development strategies across the Arch Key platform. This role focuses on pipeline development, proposal support, and market engagement, while collaborating closely with senior leadership, marketing, and operating companies to drive new business opportunities and expand existing accounts, in alignment with all Company policies, procedures, key objectives, and regulations.

• Proven track record of successful new industry business opportunities
• Deep understanding of electrical systems, estimating drivers, and project delivery methods
• Exceptional relationship‑building and networking capabilities

• Supports senior leadership in executing business development strategies aligned with company growth targets.
• Actively engages in customer outreach, relationship development, and project pursuit efforts across multiple operating companies and geographies.
• Builds and maintains strong relationships with existing and prospective customers, identifying opportunities to expand services and increase revenue.
• Supports account planning and ensures consistent customer engagement across the platform.
• Identifies and qualifies new business opportunities through market research, networking, and direct customer interaction.
• Maintains and actively manages a robust pipeline of opportunities.
• Collaborates with marketing and internal stakeholders to support the preparation of proposals, presentations, and responses to Requests for Proposals (RFPs), ensuring accuracy, quality, and alignment with customer needs.
• Gathers and analyzes market intelligence, customer feedback, and competitive data to inform pursuit strategies and contribute to business planning discussions.
• Coordinates with internal teams (Operations, Estimating, Marketing, and Leadership) to support pursuit strategies, ensuring alignment on messaging, value proposition, and delivery approach.
• Supports account management efforts by maintaining regular communication with clients, tracking satisfaction, and identifying opportunities for repeat business.
• Tracks and reports on sales activities, pipeline status, and key performance metrics.
• Maintains accurate data in Customer Relationship Management (CRM) systems.
• Participates in industry events, trade shows, and networking opportunities to promote Arch Key’s brand and expand professional networks.
• Assists in the execution of the business development event calendar and supports marketing initiatives and campaigns.
• Provides informal guidance or mentorship to less experienced team members.
• Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision, and values through exercising sound and ethical business practices, championing all elements of…