Part-time Customer Service Representative - Youngstown, OH

Summary

This position is 100% in office. The employee will work scheduled work hours in a designated Wes Banco location, primarily at the Youngstown - Main Office.

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions.

Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify referral opportunities

• Personally model the standards of the Bank's Mission, Vision, and Pledge.
• Accept and accurately process all financial service transactions.
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
• Comply with and operate within security and audit procedures.
• Maintain confidentiality of employee and customer information.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and other duties assigned to support the success of the Banking Center.
• Meet established individual referral goals as assigned.
• Determine appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develop and maintain working knowledge of the Bank's products and services.

• Banking is a highly regulated industry; must acquire and maintain proficiency in bank policies and procedures, adhere to all applicable laws, rules, and regulations, and complete all assigned compliance training in a timely manner.
• Proficient in Microsoft Outlook 365 and computer skills; ability to learn various Banking Software programs.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees.
• Strong product knowledge for selling and promoting products expected with the position.
• Ability to write simple correspondence.
• Strong organizational skills, ability to multi‑task, and flexibility.
• Ability to lift and carry up to 25 lbs.
• Availability to work all hours of operations.
• High school diploma or GED required.