Ushers

Ushers

Summary: Represents JAC Management Group in a front line capacity working with the public. Uniform supplied. Employee takes responsibility. Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager.

Essential Duties and Responsibilities:

• Assist guests by directing them to their correct section, row, and seat.
• Assist guests with seating problems and issue relocates.
• Provide the public with directions and information regarding upcoming events and services offered.
• Tag and record lost and found items.
• Address guest concerns and handle difficult customers.

Qualifications: Must have advanced interpersonal communication and problem solving skills. Possess dedication to providing the highest level of customer service. Must be positive and friendly demeanor.

Language

Skills:

Ability to read, write, speak and understand English.

Physical Demands: Physical strength required performing assigned tasks. Must be able to climb up and down stairs.

Work Demands: Able to work flexible schedule including evenings, weekends, and holidays. Must be available to work part-time on a regular basis. Ability to work well under pressure and make decisions without becoming flustered. Ability to listen to and understand guest concerns and make sound decisions.

Full-Time/Part-Time:
Part-Time

Location:

Covelli Centre

Shifts:

Various Shifts

This position is currently accepting applications.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.