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Customer Service Representative
Job in
Youngstown, Mahoning County, Ohio, 44502, USA
Listed on 2026-06-05
Listing for:
Sun Technologies
Contract
position Listed on 2026-06-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Location
Ohio
DurationExpected 3-month contract with possible extension
Job DescriptionPay Rate: $17/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.
Featured Benefits:
- Medical Insurance in compliance with the ACA
- 401(k)
- Sick leave in compliance with applicable state, federal, and local laws
Job Description:
- Customer Service Rep – incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering – manufacturing optical lab. not retail calls
- Assists customers telephonically and non-telephonically with service and support issues.
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.
- Uses courteous and professional language.
- Works effectively in a team environment.
- Creates a win-win resolution to problems.
Skills:
- High School or equivalent is preferred but not REQUIRED
- Ability to produce quality and professional written correspondence with customers
- Ability to demonstrate and perform basic math
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
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