Guest Services Associate - BDM Guest Services - St. Elizabeth Boardman Hospital - PRN

Guest Service Associate

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on those who are poor and under-served.

Summary of

Job Responsibilities:

The Guest Service Associate is responsible for making visitors feel welcome, assisting them with accurate information and directions, processing requests of visitors and families and/or directing to the appropriate department. Registering surgical patients.

Qualifications:

• Must possess strong communication and organizational skills, ability to use computer, self-motivated, and displays a commitment to service excellence. Must have a courteous and caring demeanor and a willingness to serve others and possess excellent verbal communication skills.

Education:

• High School Diploma or G.E.D

Experience:

• Telephone and computer experience required. Must be able to work with people of different cultures.

Principal Job Accountabilities:

The Guest Service Associate serves as a customer service representative and promotes service excellence to everyone he/she comes in contact with.

Job Specific

Essential Responsibilities:

• Is attentive and provides current information to each visitor/person who enters the facility and requests information.
• Makes each person feel welcome, is courteous and warm.
• Maintains an accurate list of patients and visitors.
• Answers incoming calls and provides information such as a patient's room number and visiting hours.
• Keeps an event calendar and directs visitors to meetings, seminars, and symposiums.
• Calls for transport services.
• Keeps abreast of lobby activity and contacts Protective Services for those who might require additional attention.
• Ensures completion of all required pre-surgical patient registration information.
• Responsible to keep families in the surgical waiting updated on communication from surgery. Walking patients and families to and from assigned patient rooms multiple times every shift.
• Maintains beepers/other related equipment in proper working order.
• Provides assistance to lobby traffic during drills, alarms, or disasters.
• Performs additional duties as assigned.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department: BDM Guest Services - St. Elizabeth Boardman