Administrative Assistant & Customer Care Coordinator

Administrative Assistant & Customer Care Coordinator Fast-Paced | Growth-Oriented | Directly Drives Company Success

Window Depot is a rapidly growing, technology-driven home improvement company specializing in premium windows, siding, entry doors, and bath/shower remodels. We believe that a world-class home improvement experience starts from the very first phone call.

We are seeking a high-energy, detail-oriented Administrative Assistant & Customer Care Coordinator to serve as the heartbeat of our office operations. In this role, you won't just perform office tasks-you will own the post-sale customer journey, navigate project logistics, and actively collaborate with our sales and production teams to keep our project pipeline moving seamlessly from sale to installation.

• Concierge Customer Care:
  Serve as the welcoming voice of the company, providing exceptional communication and tracking customer interactions via our CRM.
• Project Coordination:
  Schedule and confirm critical project milestones, including initial technical measures, service visits, and final installations.
• Pipeline Support:
  Place proactive outbound calls to customers who recently had a consultation but were unable to move forward, helping to re-engage them in the sales process.
• Data Management:
  Maintain hyper-detailed, accurate records of all customer milestones, contract updates, and scheduling changes.
• Executive Support:
  Provide comprehensive administrative assistance to the Office Manager and production leadership teams.
• General Operations:
  Manage general office workflow, including data entry, high-volume correspondence, and digital filing systems.

• Cross-Functional Support:
  Jump in to assist outbound marketing or lead-generation efforts as operational needs shift.
• Problem Solving:
  Anticipate logistical hurdles, track backorders, and collaborate across departments to resolve customer inquiries before they escal.
• Dynamic Flexibility:
  Embrace a growth-minded environment where job duties evolve as our company scales nationwide.
• Leadership Track:
  Learn multiple facets of home improvement operations with clear milestones for future management opportunities.

• Experience in an administrative support, call center, or customer success environment (prior home improvement or construction coordination is a major plus).
• Tech Savvy:
  Strong comfort level navigating scheduling databases, data entry portals, and advanced CRM platforms.
• Communication Master:
  Clear, persuasive, and friendly verbal and written communication skills with a clear understanding of the customer journey.
• Resilience & Focus: A goal-oriented mindset, an exceptional eye for detail, and the ability to handle objections or fast-paced scheduling changes calmly.
• Reliability: A team-first, accountable professional who takes pride in consistency and doing things right the first time.

• Competitive Base Pay: $16.00 - $20.00/hour evaluated on experience.
• Performance Incentives:
  
  Monthly KPI bonus potential
• Retirement Security: IRA savings plan with dedicated company matching contributions.
• Work-Life Balance:
  Generous Paid Time Off (PTO) and paid company holidays.
• Culture: A supportive, fast-paced, and highly collaborative team environment.