Business Development Representative, Hybrid BDR​/Receptionist

• Respond promptly to incoming internet and phone inquiries.
• Contact customers via phone, text, and email to schedule appointments.
• Follow up with sales leads and previous customers.
• Maintain accurate customer information in the CRM.
• Confirm appointments and assist in generating showroom traffic.
• Support the sales team with lead management and customer communication.
• Greet customers as they enter the dealership.
• Answer and direct incoming phone calls professionally.
• Assist with basic administrative tasks and paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Provide exceptional customer service to every guest.
• Coordinate with multiple departments to ensure a smooth customer experience.

• Previous customer service, receptionist, call centre, or BDC experience preferred.
• Strong communication skills, both verbal and written.
• Friendly, outgoing personality with a professional appearance.
• Excellent organisational and multitasking abilities.
• Comfortable using computers and learning dealership software.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• High school diploma or equivalent.

Demonstrates exceptional customer service skills, effective communication, and strong organisational abilities to enhance customer experiences and support sales operations. Proficient in managing customer inquiries and maintaining accurate records in a CRM system.

• Customer Service Experience
• Strong Communication Skills
• Organisational Abilities
• CRM Management
• Appointment Scheduling

• Friendly Personality
• Outgoing Attitude
• Multitasking Abilities
• Professional Appearance
• Team Collaboration

• Receptionist Experience
• Call Centre Experience
• BDC Experience
• Sales Support
• Customer Communication

• Dealership Software
• Computer Proficiency