Customer Service Specialist
Listed on 2026-08-12
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Central One Optical is seeking a dedicated individual to join our team in Youngstown, OH. Experience the charm of this vibrant city while working with a company committed to excellence in customer service. Your role will be pivotal in ensuring our customers receive top-quality service and support.
Job OverviewAs a key player in our customer service team, you will act as a representative of our company, providing exceptional service to our valued customers. You will handle customer inquiries, process orders, and ensure customer satisfaction through effective communication and problem-solving skills.
Requirements- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow established processes and systems to ensure Customer Care Standards are met.
- Develop a strong knowledge of our product portfolio and procedures.
- Demonstrate 100% follow-through in every commitment for one-call resolution.
- Process customer orders efficiently and accurately.
- Document customer complaints and concerns promptly and facilitate satisfactory resolution.
- Communicate effectively with leaders and team members to guarantee customer expectations are met.
- Participate in ongoing training and development.
- Criminal background and OIG/GSA screening required.
- Experience in customer service or call center roles.
- Familiarity with customer service software and tools.
- Ability to communicate with customers through various channels (phone, email, chat).
Ready to make a difference? Apply now to become a vital part of our team at Central One Optical in Youngstown, OH. Start your rewarding career with us today!
Subject LineCustomer Service Specialist Opportunity in Youngstown, OH
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