Customer Service Rep - Call Center

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Call Center – Customer Service Representative to work at a premier eyewear retailer and manufacturer in Youngstown, OH 44512. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

• Competitive pay rate at $17.00 per hour for a rewarding role with a global industry leader
• Opportunity to develop valuable customer care skills in a supportive team environment
• Access to ongoing training and professional development to advance your career
• Be a part of a company dedicated to delivering high-quality products and exceptional service

• Providing quality customer service by answering incoming customer calls and entering orders efficiently and accurately
• Responding to customer questions, concerns, and complaints through multiple channels (phone, email, chat)
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Demonstrating thorough knowledge of products, promotions, and services to ensure one-call resolution for customers
• Documenting customer complaints and facilitating timely follow-ups and resolution
• Communicating regularly with leaders, including updating supervisors and managers about customer expectations, issues, and ongoing progress
• Participating actively in team meetings, training, and ongoing development to enhance your customer service skills

• Have a high school diploma or equivalent (must have)
• Possess previous customer service experience, preferably in a call center environment (preferred)
• Are available to work onsite in Youngstown, OH 44512, Mon – Fri 8am – 5pm
• Demonstrate excellent communication skills and ability to engage with customers professionally
• Are able to process orders with keen attention to detail, efficiency, and accuracy
• Thrive in a team setting and enjoy collaborating to find solutions and ensure customer satisfaction

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work.