Outbound Customer Care ​/ Lead Generation Specialist

About the Role

Join the winning team at Window Depot of Youngstown! We are a growing, technology-driven home improvement leader specializing in premium windows, doors, baths, and siding.

This role blends the organization of an Administrative Assistant with the high-energy drive of an outbound call specialist. You will act as the vital first point of contact for our customers, serving as a key spark to help them launch their next dream home improvement project. If you have a proactive spirit, high energy, and an interest in growing your career, we want to talk to you this week

• Lead Generation: Place outbound calls to potential customers to spark interest in our top-tier home services.
• Scheduling Coordination: Set, confirm, and manage appointments for our design consultants and field sales team.
• Customer Support: Manage inbound calls, answer customer questions, and route them to appropriate departments.
• Data Integrity: Keep customer records perfectly detailed and updated inside our company CRM system.
• Sales Re-engagement: Reach out to previous "No Sale" customers to provide helpful follow-ups and re-engage them.

• Provide administrative support to our Office Manager, general admin staff, and production teams.
• Support cross-functional logistics to keep customer projects moving smoothly from sale to installation.
• Maintain flexibility to assist with other operational and office management tasks as our business evolves

• Communication: Exceptional verbal skills, a highly professional phone presence, and the ability to build rapport quickly.
• Drive & Energy: High-energy communicators who are detail-oriented and enjoy operating in a busy office environment.
• Ambition: Motivated individuals eager to learn facets of the business with clear paths to grow into future leadership roles.
• Experience: Prior experience in construction, remodeling, or home improvement is a plus, but not required
  - we will train the right candidate

• Competitive base pay ($16.00 - $18.00/hr) plus rewarding performance-based bonuses.
• Paid Time Off (PTO) and retirement plan options.
• A collaborative, positive team focused on helping homeowners upgrade their spaces.
• Clear opportunities for professional development and career advancement

• Job Title:
  
  Call Center Representative / Lead Generation Specialist - Immediate Hire!
• Company:
  Window Depot of Youngstown
• Location:
  
  Youngstown, OH (In person)
• Pay: $16.00 - $18.00 per hour (based on experience) + Performance Bonuses
• Job Type: Full-time, Immediate Hire (Interviews happening this week!)