Customer Service Rep – Call Center

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Call Center – Customer Service Representative to work at a premier eyewear retailer and manufacturer in Youngstown, OH 44512. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

• Competitive pay rate at $17.00 per hour for a rewarding role with a global industry leader
• Opportunity to develop valuable customer care skills in a supportive team environment
• Access to ongoing training and professional development to advance your career
• Be a part of a company dedicated to delivering high-quality products and exceptional service

• Providing quality customer service by answering incoming customer calls and entering orders efficiently and accurately
• Responding to customer questions, concerns, and complaints through multiple channels (phone, email, chat)
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Demonstrating thorough knowledge of products, promotions, and services to ensure one-call resolution for customers
• Documenting customer complaints and facilitating timely follow-ups and resolution
• Communicating regularly with leaders, including updating supervisors and managers about customer expectations, issues, and ongoing progress
• Participating actively in team meetings, training, and ongoing development to enhance your customer service skills

• Have a high school diploma or equivalent (must have)
• Possess previous customer service experience, preferably in a call center environment (preferred)
• Are available to work onsite in Youngstown, OH 44512, Mon – Fri 8am – 5pm
• Demonstrate excellent communication skills and ability to engage with customers professionally
• Are able to process orders with keen attention to detail, efficiency, and accuracy
• Thrive in a team setting and enjoy collaborating to find solutions and ensure customer satisfaction

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.