Customer Service Representative
Job in
Youngstown, Mahoning County, Ohio, 44501, USA
Listed on 2026-09-04
Listing for:
Careers Integrated Resources Inc
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Customer Service Representative
Client CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. In addition, entering in vision prescription orders and investigating existing ones is part of their duty.
Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening.
Empathy to understand provider frustration, problem-solving, and active listening. Experience with Microsoft Office products a plus. Required levels/ Years of Experience education – High school diploma/4+ years of customer service experience.
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