Banking Market Manager; MLO - PNC Private Bank

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Banking Market Manager within PNC's Private Bank organization, you will be based in Cleveland, OH.

This role will cover Cleveland, Akron and Youngstown and will work closely with the market leaders in each area.

• Leads growth of banking services within the assigned markets. Crafts and executes on the strategies to support business development within the market, aligned with AMG’s business and financial priorities. Oversees the recruitment/acquisition, onboarding, and career development of banking professionals within the assigned markets. Coaches, mentors, and manages the performance of Banking Advisors to ensure individual and market goals are achieved while attaining noteworthy customer experience results.
• Monitors and manages the team’s adherence to AMG’s risk and compliance policies and processes for the assigned market.
• Builds relationships and works closely with market and functional leaders as well as cross line of business partners to grow the Banking business and facilitate integrated business development opportunities and solutions for clients. Builds / manages a network of external partners to assist the team in business development and client acquisition opportunities.
• Serves as subject matter expert for the team and demonstrates technical expertise in sophisticated/complex banking and lending strategies.
• Manages individual relationships with key clients within the assigned market as needed. Directs and manages the market to ensure client satisfaction, client retention and expansion of sales revenue.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

• Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role models our values with transparency and courage.
• Enable Change – Takes action to drive change and innovation that will transform our business.
• Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Preferred Skills – Book Of Business, Client Satisfaction, Customer Retentions, Financial Management, Financial Performance, Portfolio Management, Sales Process

• Competencies – Client Relationship Management, Credit Analysis and Verification, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Problem Solving, Products and Services, Sales Negotiating

Work Experience – Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education – Bachelors.

Certifications – No required certification(s).

Licenses – Candidates being considered for this position will be subject to additional background checks as…