Patient Access Specialist - PRN

Ensemble is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end‑to‑end revenue cycle solutions and a comprehensive suite of point solutions to clients across the country.

This position is an onsite role at Mercy – St. Elizabeth Youngstown Hospital in Youngstown, OH. It pays between $17.00 and $18.15 per hour based on experience.

• Assign accurate MRNs and complete medical necessity and compliance checks.
• Provide proper patient instructions, collect insurance information, and receive and process physician orders.
• Utilize the overlay tool and meet point‑of‑service goals.
• Operate the telephone switchboard for incoming, outgoing, and inter‑office calls, providing excellent customer service with compassion.
• Conduct audits of accounts, ensuring all forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre‑register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and financial information.
• Explain general consent for treatment forms, obtain necessary signatures and witnesses.
• Distribute patient education documents such as Medicare and Tricare messages, observation forms, MOON forms, and consent forms.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point‑of‑service collections and clean claim rates.
• Screen medical necessity using the Advanced Beneficiary Notice (ABN) software and distribute ABN as appropriate.
• Distribute and document other designated forms and pamphlets.

• Minimum: 1+ year(s) of customer service experience.
• High School Diploma or GED.
• Demonstrated inquisitiveness and openness to innovation, including AI.
• Required certification: CRCR, to be obtained within 9 months of hire (company‑paid).

• Bonus incentives.
• Paid certification support.
• Tuition reimbursement.
• Comprehensive benefits package (health, time off, retirement, well‑being programs).

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.