Associate Specialist, Patient Access

Ensemble Health Partners is seeking an Associate Specialist, Patient Access to support accurate and timely patient registration and financial clearance. In this role, you will verify insurance, obtain authorizations, confirm eligibility and benefits, and collect or estimate patient financial responsibility to support smooth access to care. You will communicate with patients, payers, and clinical teams, maintain high data accuracy in registration and EHR systems, and follow regulatory and payer requirements.

This mission-driven position helps improve both revenue cycle performance and the patient financial experience.

Responsibilities

• Perform accurate patient registration and intake, capturing complete demographic and insurance information.
• Verify insurance eligibility and benefits and obtain prior authorizations for scheduled and urgent services.
• Estimate patient financial responsibility and discuss costs, payment options, and financial assistance with patients.
• Collect co-pays, deposits, or pre-service payments and process them according to revenue cycle policies.
• Maintain high data accuracy in EHR, registration, and billing systems to support clean claims and timely reimbursement.
• Collaborate with clinical, scheduling, and billing teams to resolve coverage issues and avoid service delays.
• Monitor payer and regulatory requirements to ensure compliant patient access and documentation practices.
• Respond to patient and provider inquiries regarding coverage, referrals, and authorizations with strong customer service.
• Identify and escalate complex coverage or financial clearance issues to senior staff or leadership as needed.
• Contribute to continuous improvement of patient access workflows, documentation standards, and revenue cycle performance.

Required Skills

• Insurance verification
• Prior authorization processing
• EHR/registration systems (Epic or similar)
• Medical billing and coding basics
• Patient financial counseling
• Eligibility and benefits verification
• Data entry and accuracy
• Healthcare regulatory knowledge (HIPAA)
• Customer service in healthcare
• Microsoft Office/Excel reporting