Benefits Manager North America

The Benefits Manager leads the design, administration, and continuous improvement of the benefit programs, ensuring competitiveness, compliance, and alignment with business strategy. This role is responsible for day-to-day administration and support of the Company’s health, welfare, and retirement programs. The Benefits Manager serves as a key point of contact for employees, vendors, and internal stakeholders; handling escalations, analyzing data, and supporting program enhancements to ensure competitive and cost-effective offerings.

• Youngstown, OH
• Chicago, IL
• Bloomsburg, PA
• Conklin, NY
• Roanoke, VA
• Reno, NV

Up to 15% (primarily to plant locations and corporate offices).

• Administer and optimize comprehensive benefits programs, including medical, dental, vision, life, disability, retirement, and voluntary plans.
• Lead leave of absence programs ensuring compliance and operational accuracy, partnering with third‑party administrators to manage case data, compliance and communications.
• Manage COBRA administration, compliance, and financial coordination with Finance.
• Oversee vendor relationships and ensure service delivery, accuracy, and cost effectiveness.
• Evaluate benefits offerings using market data and recommend enhancements to maintain competitiveness.
• Ensure full compliance with ERISA, ACA, HIPAA, COBRA, USERRA, and other applicable regulations.
• Manage audits, Form 5500 preparation, non‑discrimination testing, and plan documentation.
• Interpret and maintain plan documents to ensure alignment with IRS/DOL requirements.
• Administer defined benefit and defined contribution plans, including contributions, distributions, loans, and hardship withdrawals; perform or oversee regulatory testing and ensure plan compliance.
• Develop, maintain, and deliver clear, engaging benefits communications and education materials.
• Support open enrolment, wellness programs, and employee engagement initiatives.
• Serve as the primary point of contact for employee benefits inquiries, providing guidance on plan options, eligibility, and claim issues.
• Resolve complex employee inquiries and vendor issues.
• Maintain data integrity in HRIS and benefit systems.
• Coordinate wellness initiatives across the organization.
• Perform reconciliations, manage payroll‑related benefit activities, and ensure accurate processing (FSA, HSA, etc.).
• Audit information received from benefit vendors to ensure accuracy and consistency with plan design.
• Manage monthly benefit carrier bill reconciliation, allocations, and processing.
• Manage FSA, HSA, and dependent care FSA deposits.
• Continuously improve processes, automation, and controls.
• Perform all other job duties as assigned.

• 5–7 years’ of experience in benefits management (manufacturing environment preferred).
• Bachelor’s degree in human resources, business, or related field preferred.
• Ability to work well under pressure in a fast‑paced, metric‑driven environment.
• Deep knowledge of benefits compliance and retirement plan administration.
• Strong analytical and problem‑solving skills.
• Experience with HRIS and benefits platforms.
• Proficient in Microsoft Office, Outlook, PowerPoint, and Excel.

This role operates in a remote or hybrid work environment with regular use of standard office technology (computer, phone, collaboration tools). Periodic onsite presence at Trivium Packaging plants or offices is expected to support business needs, build relationships, and ensure effective program delivery.