IT Technician

IT Support Technician

Position Overview

We are seeking an IT Support Technician to provide hands-on and remote technical support for end users. This role serves as the primary point of contact for IT-related issues, supporting workstations, mobile devices, production-floor technology, and business systems while delivering excellent customer service.

• Respond to and resolve IT support requests received via phone, email, ticketing systems, and in-person interactions.
• Serve as the first point of contact for end-user technical support.
• Troubleshoot and repair hardware issues involving:
  • Desktops and laptops
  • Tablets and mobile devices
  • Monitors and docking stations
  • Printers and scanners
  • Telephony equipment
  • Barcode scanners and handheld devices
• Image, configure, deploy, and refresh end-user computing devices according to established standards.
• Set up technology equipment for new hires and support equipment replacement projects.
• Receive, track, asset-tag, inventory, and stage hardware for deployment.
• Process dated equipment and support technology lifecycle management activities.
• Install approved software applications, updates, and device drivers.
• Perform basic network connectivity troubleshooting, including:
  • Cable and port verification
  • Wireless connectivity support
  • Connectivity testing
  • Escalation of advanced networking issues
• Support production-floor and warehouse technology, including shared-use devices and operational systems.
• Troubleshoot conference room technology, audiovisual equipment, digital displays, and workplace collaboration tools.
• Maintain accurate documentation of support activities and asset records.

• Strong customer service and communication skills.
• Basic understanding of computer hardware, software, and operating systems.
• Ability to troubleshoot common end-user technology issues.
• Strong problem-solving and organizational skills.
• Ability to work independently and in a team environment.
• Willingness to learn new technologies and support processes.
• Ability to work in both office and production environments.

• Prior Help Desk, Service Desk, Technical Support, or IT Support experience.
• Experience imaging and deploying computers.
• Familiarity with hardware inventory and asset management processes.
• Exposure to manufacturing, warehouse, or production-support environments.
• Understanding of basic networking concepts and troubleshooting techniques.

• Help Desk Support
• Technical Support
• Customer Service
• Hardware Troubleshooting
• Software Installation
• Device Deployment
• Imaging & Configuration
• Asset Management
• Inventory Control
• Mobile Device Support
• Printer & Peripheral Support
• Network Connectivity Troubleshooting
• Production Technology Support
• Documentation & Ticket Management

The ideal candidate is an enthusiastic, customer-focused IT professional who enjoys troubleshooting technology issues and supporting end users in a fast-paced environment. They are dependable, eager to learn, and comfortable providing both office and production-floor technical support.

Monday-Friday, 8:00 AM to 5:00 PM

This is a Contract to Hire position based out of Youngstown, OH.

The pay range for this position is $21.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Youngstown,OH. Final date to receive applications This position is anticipated to close on Sep 14, 2026.

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