Blood Collection – Customer Service

Job Description

We provide paid training – no prior medical experience required. You will assist with every step of the blood collection process, including transporting and setting up equipment at donation sites, interacting with volunteer donors, and ensuring safety procedures are followed.

• Connect personally with donors, listening to their stories and explaining how their donation helps people.
• Collaborate with teammates to create a welcoming environment that encourages repeat visits.
• Maintain meticulous detail to ensure collected blood meets regulatory requirements and can be safely transfused.
• Operate Red Cross vehicles, and assist with setting up and tearing down equipment at mobile donation sites. The position requires a minimum height of 60 inches.
• Work a variable schedule that may include early mornings, late nights, weekends, and holidays.

Staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance.

• Non‑Driver: $17.83 per hour
• Driver: $18.87 per hour

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Valid driver’s license with a good driving record.
• Physical ability to lift, push or pull heavy weights, operate vehicles, and adapt to irregular hours.
• DOT certification and a medical certification of at least one‑year duration.
• Basic computer skills and proficiency with Microsoft Office.

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO:
  Starting 15 days a year.
• 11 paid holidays (6 core holidays and 5 floating holidays).
• 401(k) with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Short‑term and Long‑term disability and insurance coverage.
• Service awards and recognition.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws.

The American Red Cross is an EONS partner and shares employment opportunities with the national service alumni network.