Player Assistant Shift Manager

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members  financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.  

to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sports book department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Closes out Attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
• Sends out daily reports as required.
• Verifies cash drawers, completes reports and rate casino customer activity.
• Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Monitors operation supply inventory on assigned shift. Notifies manager of issues.
• Prepares/reviews currency transactions reports in absence of Manager on assigned shift.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
• Safeguards all cage assets.
• Assists in acquisition of new players through the continuous promotion of the Rewards program and the special benefits of card membership.
• Verifies vault accountability at end of shift on assigned shift.
• Verifies credit line availability in absence of Manager on assigned shift.
• Verification of main bank and window cashier drawers.
• Authorizes checks.
• Prepares customer deposit and safekeeping log.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

• Manages difficult or emotional guest situations;
  Responds promptly to guest needs.
• Exhibits confidence in self and others;
  Inspires and motivates others to perform well; effectively influences actions and opinions of others;
  Accepts feedback from others;
  Gives appropriate recognition to others.
• Must be proficient in Microsoft applications.
• Ability to understand and analyze Budget and P&L Statements.
• Proven managerial and critical thinking skills required.
• Must possess excellent employee relations skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Abil…