Protective Services Dispatcher - St. Elizabeth Youngstown Hospital; PRN at Bon Secours Mercy H

Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN) - Youngstown, OH

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.

• Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc.
  
  Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation.
• Determines nature and location of emergency, prioritizes, dispatches emergency personnel and/or implements emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledges alarm received and dispatches appropriate personnel for issue rates a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms;
  
  responds appropriately and in accordance with established procedures.
• Monitors and responds to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required.
• Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintains accurate and up-to-date logs as assigned. Provides information to outside agencies including outside law enforcement agencies as appropriate.
• Processes employees and other individuals through the photo badging identification system. Is familiar with all resources and services available to callers and offers these resources and services as appropriate.
• Answers and directs incoming calls using the multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers.
• Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

High school diploma or GED (required)

1-2 years of experience in security and/or telephone operations/dispatch (preferred)

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on her or his assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

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