Residential HVAC Service Manager

HVAC Service Manager
Lead a High-Performing Team. Build a Career You're Proud Of. Help build the most trusted home service company in the community.
Residential HVAC Service Management Youngstown / Boardman, OH
Some people manage technicians. Others build teams that change lives.
At Goods Electric, Heating & Air, we believe every family deserves a home that's bright, safe, and comfortable. Every furnace repaired, every air conditioner installed, every customer served is an opportunity to earn trust that lasts long after the job is finished.
But none of it happens without great people.
We're looking for an experienced HVAC Service Manager who enjoys coaching others, building systems that work, solving problems, and helping technicians become the professionals they're capable of being.
If you find more satisfaction developing people than simply managing numbers, we'd love to talk.
About Good's Electric, Heating & Air: We're not trying to become the biggest home service company in the Mahoning Valley. We're working to become the most trusted. That means earning trust, one customer, one technician, and one decision at a time.
Our purpose is simple: Helping families have a bright, safe, and comfortable home.
Our vision is ambitious: To become the most trusted home service company in our community.
Our decisions are guided by our core values: Faith. Excellence. Diligence. Helpfulness.
Why This Opportunity is Different Most Service Manager jobs ask you to maintain a department. We're asking you to help build one. You'll have the opportunity to influence hiring, coaching, training, customer experience, profitability, technician development, recruiting, leadership, and the future direction of our HVAC service department.

• Your ideas won't disappear into corporate layers.
• Your leadership will matter.
• As our company continues to grow, this role will grow with it.

What Does Success Look Like? Within your first year, you'll help us:

• Build a service department known for professionalism, consistency, and customer trust.
• Develop technicians into trusted trade professionals.
• Improve customer satisfaction.
• Reduce callbacks through coaching and quality control.
• Strengthen communication between the office and the field.
• Improve operational efficiency and profitability.
• Recruit, develop, and retain top talent.
• Help create future leaders within our organization.

Success in this role isn't measured only by revenue. It's really measured by the strength of your team.
What You'll Do: Leadership

• Lead, manage, and hold accountable a team of HVAC service technicians.
• Conduct daily huddles, weekly meetings, and regular ride-alongs.
• Build a positive, team-first culture.

Management

• Monitor productivity, and department performance.
• Improve efficiency and reduce unnecessary costs.
• Ensure jobs are completed accurately, safely, and on schedule.
• Work closely with dispatch and customer service.

Customer Experience

• Help ensure every customer receives exceptional service.
• Resolve escalated customer concerns professionally.
• Maintain high standards for communication and workmanship.

Recruiting & Training

• Participate in hiring and onboarding new technicians.
• Train, coach, and develop technicians in technical skills and customer service.
• Help create career paths within the department.

Financial Performance

• Monitor KPIs.
• Improve service profitability.
• Reduce warranty callbacks.
• Support company growth initiatives.

What We Are Looking For: The ideal candidate we are looking for will be someone who naturally enjoys leading others. Someone who believes accountability is caring. Someone who enjoys helping others succeed.
The right person will:

• Lead with humility.
• Stay calm under pressure.
• Have proven experience leading and motivating a team - you know how to coach, hold others accountable, and get results.
• Be a strong communicator with excellent organization and follow-through skills.
• Take ownership instead of making excuses.
• Be comfortable using technology, scheduling tools, and performance tracking software.
• Have experience in HVAC, electrical, or construction management. This is a plus, but not required.
• Be committed to continuous improvement, teamwork, and delivering a 5-star customer experience.
• Like building systems that improve consistency.
• Have the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Have a valid drivers license and clean driving record.

Benefits

• Competitive pay estimated earning potential of $85,000 - $110,000 annually.
• Simple IRA retirement plan with 3% company match after the first year.
• Health Insurance Reimbursement Account.
• Paid day off on your birthday.
• 5 days of PTO accrued per year with additional days added for each year of employment.
• 6 Paid Holidays. (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
• Stable year round work.
• Company events.
• Modern technology and tools.
• Company-provided uniforms (polos, pants, jackets) with laundry service.
• Company-provided vehicle with gas card.
• Company-provided computer.
• As a family-oriented…