Intellectual Disabilities Residential Manager

Program Manager - Youngstown, OH

At Via Quest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes. Make a difference in the lives of the individuals we serve!

Responsibilities may include:

• Ensuring that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinating and managing all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Using behavioral health interventions to improve outcomes for individuals served.
• Assisting in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborating with all members of the individuals' service team to ensure great communication and customer service is in place.
• Supervising Direct Support Professionals and making sure they are thoroughly trained and providing the best possible services.
• Monitoring staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Providing great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required.
• Bachelors' or Masters' level degree in a related field is preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.
• Valid Drivers License

What Via Quest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Employee discount program.
• Paid-time off.
• Employee referral bonus program.