Associate Director - Academic Success Center

Develops, directs, and evaluates services to foster student success. Provides leadership for the design, implementation, and continuous improvement of academic coaching programs, services, policies, and intervention strategies that support student persistence and retention. Oversees service delivery, assesses program effectiveness through program and student outcome data, and collaborates with campus partners to coordinate support services and advance institutional degree completion goals. Delivers direct academic coaching, advising, and instruction to address student needs and support program objectives.

Provides operational leadership and support for Academic Success Center programs and services as needed. Assists higher level administrators as applicable to the assigned area in the general oversight of operations and services as related to any assigned program, initiative, or objective, including supervision of staff.

Develops and directs Academic Coaching services to promote student success.

Provides leadership for academic support initiatives serving a variety of student populations, including, but not limited to, at-risk, conditionally admitted, and students requiring additional academic support.

Establishes and evaluates policies, practices, and intervention strategies; assesses program outcomes and student success metrics; and collaborates with campus partners to coordinate support services and advance student persistence, retention, and degree completion.

Provides oversight and strategic direction for multiple programs, initiatives, or objectives, including supervision of managers. Establishes priorities and goals for assigned areas; develops staffing plans; approves work plans developed by lower-level managers; develops and implements unit-wide policies and procedures.

Develops, implements, and evaluates policies and procedures for assigned areas. Interprets and adapts broader organizational policies to meet the specific needs of the department.

Participates directly in the strategic planning process for the department. Develops long-range plans, goals, and objectives for assigned areas aligned with broader organizational strategy.

Directs the overall planning, implementation, and evaluation of multiple program areas or a major department/division function with significant operational complexity and resource requirements.

Provides general oversight and administration of any assigned program, initiative, or objective, including supervision of staff. Assigns and reviews work; establishes time frames for the completion of assigned tasks; trains and orients new employees; approves/disapproves requests for paid leaves; interviews candidates for employment and makes recommendations for hire; evaluates employee work performance; receives and responds to grievances; helps with the development of unit work procedures and policies.

Researches and makes recommendations to supervisor regarding assigned area’s policies and procedures as it relates to completion of work and/or provision of services; administers regulations and/or policies.

Prepares reports and other information/documentation to assist the supervisor in strategic planning of the assigned area.??

Manages daily tasks related to one or more assigned components of a department’s/division’s overall programs and/or services.??

Designs and delivers training materials and/or other supporting documentation necessary for the operation of the assigned area.

Analyzes complex data sets and prepares comprehensive reports with recommendations for leadership.

Researches and recommends process improvements for departmental operations on a routine or regular basis. Evaluates effectiveness and recommends enhancements of services.

Participates and/or leads complex projects, including implementation plans, timelines, and resource requirements.

Coordinates daily tasks related to one or more assigned components of overall programs and/or services as assigned.

Regularly communicates with supervisor and other staff, including student workers, as required or needed in the completion of daily tasks in support of overall goals and…