Customer Service Associate

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well‑stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from the stockroom to the sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned to maintain an effective and profitable store operation.

• Education: Prefer completion of high school or equivalent.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Physical Requirements: Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting.
• Availability: Ability to work a flexible schedule including days, evenings, weekends, and holidays.
• Skills and
  
  Competencies:
  
  Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
• Working Conditions:
  • Retail store environment requiring extended periods of standing.
  • Retail store stockroom environment subject to temperature fluctuations.
  • Frequent lifting and maneuvering of merchandise and displays.
  • Exposure to dust and extreme temperatures while unloading trailers.
  • Scheduled work hours may vary, including evenings and weekends.
  • Occasional use of ladders required.

• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Team Player: Works well as a member of a group.
• Loyal: Shows firm and constant support to a cause.

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Self-Starter: Inspired to perform without outside help.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.