Mobile Associate, Store-in-Store, Retail Sales

Introduction

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services, thrive in a high‑traffic environment, and are passionate about educating, demonstrating, and recommending solutions.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay customer‑ready at all times. Continuously learn and improve skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/on‑board customers, practice skills, share knowledge, and support store operations, including opening and closing procedures and asset reporting.
• Maintain a customer‑obsessed mindset. Deliver exceptional service, exceed customer expectations, proactively reach out to potential customers, drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred.

• Customer Satisfaction:
  Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effectively balance customer experience and performance goals. (Required)
• Team Building:
  Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Full and part‑time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family‑building…