Store Manager, Retail & Store Manager

Great Lakes BU - Region 01 - Market 01: 1821 Mahoning Ave, Youngstown, Ohio 44509

Flexible Availability

• Directly supervise 2 or more full‑time employees (Assistant Manager(s), Lead Representative(s), Customer Service Representative(s)).
• Recruit, hire and train positive, enthusiastic employees to ensure excellent customer service.
• Develop, manage and assign tasks to keep the store clean, adequately stocked, organized and well‑kept based on Company standards.
• Maintain a professional and supportive image among subordinates and supervisors.
• Schedule employees within Company guidelines to maximize customer service and maintain store image.
• Implement non‑discriminatory management practices in hiring, training, counseling, mentoring, motivating, and separating employees.

• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Provide regular and predictable onsite attendance.
• Promote and maintain a safe, positive public image within the neighboring community.

• Prepare ongoing and timely performance appraisals in Workday for all employees, including 30‑ and 60‑day check‑ins, 90‑day, 12‑month, and ongoing anniversary check‑ins.
• Train all employees to meet Company standards for customer service, store image, and marketing execution.
• Train employees on safety procedures and promote safety awareness.
• Mentor and train employees on cash awareness and expectations to reduce risk to the company/BU.
• Ensure employees complete all required training in a timely manner.

• Develop ways and means to ensure all employees receive proper communication in a timely manner.
• Establish periodic ongoing communication meetings with all store employees and the District Manager.

• Evaluate and develop specific action plans to address store needs to reach desired objectives.
• Organize and maintain all store files and manuals.
• Manage and supervise employees to ensure all required and requested reports are completed accurately and timely.
• Ensure store merchandise is stocked, attractively displayed and priced correctly.
• Ensure mandatory employment‑related posters and signs are easily accessible to all employees.

• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, and understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.
• Notify District Manager of any sales, cash, inventory or operating discrepancy.

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use a computer, or acquire the necessary skills to use a computer at the store, including completion and analysis of reports, inventory control, cash control, and employment‑related forms.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions described below.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Certificates & Licenses:
  Food Server certificate (e.g., Serv Safe) and Food Safety Management certification may be required.

• Work a minimum of 50 hours per week.
• Be exposed to cold or warm temperature extremes, including occasional work in a walk‑in cooler or freezer and outdoors.
• Occasionally lift and/or carry up to 30 pounds from ground to overhead.
• Occasionally lift and/or carry up to 50 pounds from…