Retail Sales Associate

Position Summary

We are seeking entry‑level, full‑time retail sales associates for our pawn store locations nationwide. A Pawnbroker/Retail Sales Associate partners with the entire store staff to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. They work with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

Hourly wage of $12.00 to $15.00 per hour. Employees also earn commission on transactions, with the potential to earn up to 8% on sales, which could average an additional $1.00 per hour on top of the hourly rate.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise effectively.
• Processes sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items in accordance with policies and procedures.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Completes assigned training successfully.
• Performs related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours in the business – most stores open 9 AM to 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available on the second day of employment; employees can withdraw up to 50% of wages earned, up to seven times per payroll cycle.
• Unlimited commission potential above hourly base rate.
• Vacation: one week paid after six months of full‑time service; an additional week after one year; two weeks after each subsequent anniversary; up to 120 hours after five years.
• Personal/Sick leave: 8 hours after six months; 16 hours each anniversary thereafter (years 2‑5); 24 hours after five years.
• Employee discounts on first day of active employment.
• Tuition reimbursement up to $2,000 per semester for qualifying full‑time employees.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in First Cash 401(k) program after six months of employment.
• First Cash Pet Insurance program available.
• First Cash 401(k) program available to employees 21 years of age or older.
• Earned Wage Access service provided by Net Spend with signup required; restrictions and fees apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission based on the gross profit of their personal performance. Applicants receive more details during the interview process.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, First Cash will provide reasonable accommodations for qualified individuals with disabilities.