Customer Service Installation Technician

Customer Service Installation Technician – Youngstown, OH (req
28796)

Key Responsibilities:

• Proactively plan your daily work, stay organized, and manage priorities independently.
• Communicate effectively with the installation team to coordinate resources, address schedule changes, and ensure projects remain on track.
• Apply core technical skills in pipe fitting, brazing or welding, and reading prints and schematics to support installation and service activities.
• Utilize knowledge of cryogenic and/or refrigeration systems, basic AC/DC circuitry, materials of construction, and overall system layouts to perform assigned work safely and efficiently.
• Work with key system components, including regulators, valves, solenoids, pressure relief devices, and other related equipment.
• Participate in hands‑on and formal training programs designed to expand technical expertise and installation capabilities.
• Attend training sessions at Linde’s National Training Center in East Chicago, IN, where week‑long courses develop proficiency in Bulk Atmospheric Gas (BAG) systems, hydrogen systems, CO2 systems, high‑pressure pumping systems, electrical AC/DC, and 600‑Volt Level 1 and 2 applications.
• Safely construct and install liquid and gaseous cryogenic supply systems while collaborating with project managers, sales teams, customers, contractors, engineers, and inspectors to ensure successful customer‑site installations.
• Build specialized skills in pipe joining, technical cleaning, and NITC/medical installation certification through structured classroom and on‑the‐job training.

Qualifications and Requirements:

• High School Diploma/GED and HVAC training and/or experience supporting installation, maintenance, and troubleshooting of industrial equipment and systems.
• Proficiency with Microsoft Office applications, including Excel, and smartphones, tablets, and handheld data‑entry devices used for field and operational work.
• Valid driver’s license with a safe driving record, demonstrating commitment to safety while operating company service vehicles.
• Professionalism, maturity, dependability, honesty, and strong communication skills in both verbal and written interactions with customers, coworkers, and stakeholders.
• At least two years of operations experience in instrumentation and controls, industrial equipment maintenance, compressors and compressor maintenance, industrial mechanical systems, industrial electrical work, HVAC systems, or related technical military specialties.
• Interpret process controls, schematics, and system documentation to support safe and efficient operations.
• Utilize computer systems, Microsoft applications, maintenance records, compliance documentation, quality control equipment, and analyzers while effectively managing priorities and maintaining accurate records.
• Travel up to 75% throughout a 15‑state Northeast territory, including overnight travel as needed, while reporting to Linde's Great Lakes Service Center in Youngstown, OH and residing within the greater Youngstown area.
• Strong organization, time management, self‑directed learning, planning, and project management abilities while maintaining compliance with safety procedures and company standards.

Compensation and Benefits:

Competitive base salary commensurate with experience, with an open salary range of $48,263 – $70,785. Linde offers an outstanding benefits package including health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth.

Additional compensation may vary depending on position and organizational level.

Travel: Up to 75% across a 15‑state Northeast territory; overnight travel as required.

Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Additional

Note:

The above statements describe the general nature and level of work performed by this position and are not an exhaustive list of all responsibilities, duties, and skills required. Employees assigned to this position may be required to perform additional job tasks as required by the manager.