Senior Customer Management Team Associate

About FSS Technologies

At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed.

Industry: Fire Alarm, CCTV, Access Control, Intrusion Detection

Job Type: Full-Time

The CMT Associate is an Mid-level role designed to support the Finance Team in daily billing operations and collections activities. This position focuses on foundational tasks such as maintaining accurate records, assisting with customer management, detailed account updates, advanced billing and ensuring timely processing of payments and account updates.

This role is ideal for individuals early in their career who are detail-oriented, eager to learn, and motivated to grow within the billing and collections field. You will work closely with senior team members and receive training on FSS Technologies’ processes, systems, and customer service standards.

• Assist with monitoring accounts to identify outstanding balances.
• Support the collections team by preparing vendor agreements, drafting emails, and processing lien waivers.
• Process routine customer payments, refunds, and account adjustments.
• Manage the collection, preparation, and distribution of lien waivers
• Coordinate with internal teams and customers to ensure payment is received promptly without delay.
• Assist in resolving billing discrepancies by gathering documentation or escalating to senior associates.
• Generate standard reports on account status and collection efforts for management review.
• Maintain accurate and up-to-date customer account information in CRM.
• Monitor account balances and payment statuses; assist with collections when needed.
• Serve as a point of contact for customers regarding billing and account inquiries.
• Work closely with Director of CMT in relation to install invoicing and issues that arise.
• Learn and apply FSS Technologies’ billing policies, procedures, and systems.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.

• 2+ year of experience in billing, collections, customer service, or office administration.
• Internship or part-time experience in a financial or administrative environment is a plus.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Familiarity with databases or accounting systems is helpful but not required.
• Strong attention to detail and organizational skills.
• Clear written and verbal communication.
• Ability to work in a team environment and follow instructions.
• Positive attitude and willingness to learn.
• High school diploma or equivalent required; associate degree in Business Administration or related field preferred.
• Prior experience in billing, collections, or customer account management preferred.
• Previous experience in a team lead or training role is a plus.

• Base Salary: $23 to $26 per hour
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation and company-observed holidays.
• Opportunities for professional development and career advancement.

FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds.