Branch Coordinator

Join a Company That Gets It Done

At HANSONS, we've spent decades helping homeowners improve and protect their homes through industry-leading products and exceptional customer service. We're looking for a highly organized, customer-focused Branch Coordinator to support project execution, customer communication, scheduling, and branch operations.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an outstanding customer experience from start to finish.

Earn up to $22 per hour

Weekly pay via direct deposit every Friday

Health benefits available after 30 days of employment

401(k) with company match available after 90 days of employment

Holiday pay available after 30 days of employment

Paid Time Off (PTO) with unlimited rollover of unused accrued hours

Company-provided tools, training, and resources to support your growth and development

Opportunities for advancement within a growing organization

Employee-led committees that help foster a fun, engaging, and positive company culture

A supportive team environment focused on recognition, collaboration, and success

• Serve as the primary point of contact for customers throughout their project lifecycle
• Conduct welcome calls and establish clear expectations for the project process
• Provide installation-day communication and support
• Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule
• Resolve customer concerns and escalate issues when necessary

• Schedule and reschedule installation appointments
• Maintain an optimized installation calendar and maximize crew productivity
• Confirm installation dates, customer readiness, material deliveries, and project logistics
• Manage scheduling changes due to weather, customer requests, or operational needs

• Complete project completion calls and payment collection activities
• Process payments through approved methods
• Ensure all project documentation is completed and uploaded accurately
• Support project closeout and escalation procedures

• Answer phones and assist customers, vendors, and visitors professionally
• Manage incoming and outgoing mail
• Order office supplies and support daily office operations
• Assist with onboarding activities and communication with corporate departments
• Help maintain efficient branch operations in support of the Branch General Manager and Operations team

• Process deposits and maintain accurate cash logs
• Upload required project and financial documentation
• Support insurance and project documentation processes
• Maintain accurate records and ensure compliance with company procedures

• High school diploma or GED
• Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office (Word and Excel)
• Ability to work independently and manage multiple priorities
• Must be at least 18 years old

• Experience in scheduling, operations, office management, or project coordination
• Familiarity with CRM or project management software
• Experience in the home improvement, construction, or service industry

At HANSONS, our culture is built around five core values:

• Get It Done – Fast, Right & Now
• Strive for Five – Go Above & Beyond
• Be a Problem Solver – Own It to Resolve It Today
• Care – Treat Everyone with Priority, Respect & Integrity
• Communicate – Call, Answer & Reach the Customer

We're committed to investing in our people, promoting from within, and creating opportunities for long-term career growth. If you're organized, customer-focused, and ready to make an impact, we'd love to hear from you.

Apply today and become an essential part of delivering an exceptional customer experience at HANSONS.