Surgery Scheduler II

PO SITION

DESCRIPTION:

This position is responsible for providing support to providers by scheduling surgical procedures and meetings, overseeing the authorization from insurance companies for those procedures and managing Provider appointment books. Also transcribes patient notes for documentation in patient charts as needed. Surgery Scheduler II may spend at least 50% of the time coordinating surgeries for multiple disciplines and/or scheduling for multiple specialties.

This position performs all Essential Job Functions from Surgery Scheduler I job description. In addition, performs additional Surgery Scheduler II Essential Job Functions listed below:

• Performs patient scheduling coordination for multidisciplinary clinics.
• Manages Schedule Templates.
• Performs all other duties as assigned.

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
• Must be able to work effectively as a member of the Patient Care/Reception team.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
• Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
• Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
• Uses resources efficiently.
• If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

EDUCATION:

High school diploma or equivalent.

CREDENTIALS/LICENSURE:

MINIMUM EXPERIENCE:

Minimum 1-3 years’ experience as a Surgery Scheduler or an equivalent combination of experience and training required.

• Knowledge of medical and surgical terminology and procedures at the level needed to perform responsibilities, including understanding of CPT and ICD coding and diagnosis guidelines. Knowledge of the rules and regulations regarding insurance claim submission.
• Sufficient knowledge of mathematics.
• Sufficient knowledge of medical billing and medical terminology to perform responsibilities.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, Next Gen, Microsoft Word, Excel and Outlook, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people, either in-person or virtually.
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, vendors and guests.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
• Secures, organizes and analyzes relevant information and identifies appropriate solutions in a timely manner. Ability to exercise sound judgement and…