Service Desk Technician

AdRem Systems Corporation is dedicated to delivering innovative IT services and solutions that drive business efficiency through smart technology. With a commitment to exceptional quality and unmatched customer support, we strive to establish trust with our clients, partners, and vendors. While supporting missions in the National Security sector, we have developed expertise that seamlessly translates into addressing the needs of businesses in the commercial and private sectors.

We focus on ensuring network availability and security, providing peace of mind to organizations by safeguarding their data and systems. Headquartered in Reston, VA, AdRem Systems serves businesses of all sizes with trusted, proven IT solutions.

This is a full-time remote role for a Service Desk Technician, based in Ypsilanti, MI or the surrounding area. The Service Desk Technician will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, assisting with computer setups, and performing computer repairs. Additional responsibilities include responding to help desk inquiries, identifying and resolving technical issues efficiently, and maintaining thorough documentation of all support activities.

• Experience in Technical Support, including Help Desk Support and end-user assistance
• Proven expertise in Troubleshooting and resolving hardware and software issues
• Proficiency in working with Computers
• Strong problem-solving skills, attention to detail, and the ability to meet deadlines
• Excellent communication and interpersonal skills with a focus on customer service
• Familiarity with network protocols, security practices, and IT best practices is a plus
• CompTIA A+, Network+, or similar certifications are preferred