Housing Supports Coordinator

Housing Supports Coordinator

Direct Supervisor: Housing and Supportive Services Department Director

Status: Full-time (40 hours), exempt, with benefits

Position Summary: This position is responsible for providing case management and other supportive services to transitional age youth (TAY, ages 18-24) who are homeless, at‑risk of homelessness, or living in supportive housing programs, to assist them in achieving and maintaining safe and stable housing and increasing overall self‑sufficiency. Services include assessment, service/treatment planning, linkage, advocacy, coordination, and monitoring to assist clients in gaining access to needed health and dental services, financial assistance, housing, employment, education, social services, and other services and natural supports developed through a client‑centered service planning process.

Housing case managers may work across various housing programs, including Transitional Living Program (TLP), Emergency Shelter, Rapid Re‑Housing (RRH), Supportive and Permanent Supportive Housing, Family Unification Program (FUP) Vouchers, Fostering Youth to Independence Program (FYI) Vouchers, Housing Choice Vouchers, etc.

• Bachelor’s degree in social work or equivalent combination of training & experience

• 2+ years of experience working with homeless, runaway, or other youth in crisis.
• Experience facilitating groups and knowledge of group dynamics.
• Comfort with outreach work and meeting clients in their own homes or in the community.
• Ability to effectively engage youth with diverse identities, including intersecting identities of race, ethnicity, socioeconomic background and sexual orientation/gender identity and expression.
• Ability to effectively manage crisis situations.
• Ability to collaborate effectively with public systems and other providers.
• Commitment to best practices including Positive Youth Development, Harm‑Reduction, Housing First and Trauma Informed approaches.
• Work requires effective written and verbal communication and interpersonal skills; ability to produce quality work within tight time frames and simultaneously manage several projects; ability to participate in and facilitate group meetings.
• Possess strong work ethic and ability to take initiative. Demonstrate a high level of personal and professional integrity and trustworthiness.
• Successful completion of pre‑employment and annual background check; valid driver’s license, current insurance, negative TB test, and access to reliable transportation.

• Provide case management services to homeless and at‑risk youth and their families, including resource information, linkage, coordination, advocacy, and other assistance.
• Maintain an active caseload of 15–20 clients at any given time.
• Conduct initial and ongoing assessments of strengths and barriers to healthy functioning. Assess needs, make eligibility determinations, and facilitate referral or placement of clients seeking emergency, transitional, or independent housing assistance.
• Conduct comprehensive assessments for clients that will help the youth in identifying strengths and challenges and will assist in the development of a service plan.
• Provide independent living skills training to clients, including budgeting, nutrition, home care, leases, personal hygiene, healthy relationships, computer literacy and online safety, employment and education skills and support, and civic engagement.
• Utilize intake and assessment information to develop an individualized service plan in conjunction with the youth that identifies goals, action steps, services needed, and time frames with an outcome primary outcome of safe and stable housing.
• Assist and advocate for clients in obtaining important documents for youth that may include, but is not limited to state IDs, driver’s licenses, birth certificate and social security card.
• Assist clients in locating, obtaining, and maintaining safe and stable housing.
• Assist and advocate for clients in accessing and utilizing education and employment services and support.
• Assist and advocate for clients in applying for services for which they may…