RMA Coordinator

Position Summary

The RMA Coordinator plays a key role in ensuring efficient processing and management of returned materials (RMAs), customer service requests, and internal service operations. This role is responsible for end-to-end handling of customer returns, coordinating logistics, maintaining system records, and supporting internal teams with order fulfillment and service documentation. The ideal candidate will be detail-oriented, highly organized, and capable of multitasking in a fast-paced technical service environment.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact are required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstration of regular attendance and punctuality are essential. The department’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Employees must follow all quality and safety procedures of the company and must abide by the corporate Code of Conduct in all situations.

• Customer Support:
  • Address customer requests for RMAs via email.
  • Issue RMAs to customers.
  • Provide customer support via email.
  • Provide price quotes for valve repairs.
• Portal & System Management:
  • Update customer portals.
  • Update Valve Tracker.
• Returns & Service Operations:
  • Receive all inbound RMA returns.
  • Relocate valves as needed.
• Service Documentation & Pricing:
  • Invoicing service orders.

Competency Statement(s)

• Accountability – Takes personal responsibility for the quality and timeliness of work.
• Communication, Oral and Written – Effectively conveys information and ideas to others.
• Customer Focus – Builds and maintains satisfaction with internal and external stakeholders.
• Detail Oriented – Pays attention to the minute details of tasks and projects.
• Problem Solving – Resolves difficult challenges effectively and promptly.
• Time Management – Manages time effectively to prioritize tasks and meet deadlines.
• Adaptability – Adjusts to changing business needs and workplace conditions.

Education:

Any combination of education, training, and experience equivalent to graduation from High School, or that would provide required knowledge, skill, and ability to successfully perform the assigned job duties.

Experience:

Basic math skills; 1 year of customer service experience.

Computer

Skills:

Experience with Microsoft Office Suite.

Stand O, Walk O, Sit C, Manually Manipulate O, Reach Outward O, Bend O. Lift/Carry: 30 lbs or less O. Ability to wear personal protective equipment (PPE) as required.

Office environment with occasional visits to operational areas.

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

$20.00/hour