Eligibility Worker I​/II

The County of Siskiyou is an AFFIRMATIVE ACTION/Equal Opportunity Employer.

We welcome applicants of any race, religion or ancestry.

For exact salary information please refer to the current salary schedule, County website.

Eligibility Worker I: $20.82 - $26.58

Eligibility Worker II: $22.55 - $28.79

Under direct supervision, to learn to determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; to learn to initiate and process casework through an automated system; to learn to identify needs and make appropriate referrals for health, social, and/or employment services; and to do related work as required.

Distinguishing Characteristics

This is the entry/trainee level in the Eligibility Worker class series. Incumbents in this classification are expected to perform work under close supervision and receive extensive in-service training to gain in-depth knowledge of public assistance programs, Department processes, and caseload administration. An incumbent is expected to advance to the Eligibility Worker II level after successful completion of the Eligibility Worker I probationary period.

Eligibility Worker II incumbents are expected to independently manage a full caseload, referring non‑procedural questions to appropriate supervisory staff. This classification is a for‑cause, non‑exempt position.

The Eligibility Worker series uses SAWS (Statewide Automated Welfare System) for determining eligibility and processing casework. Use of this automated system necessitates the ability to navigate through a multitude of screens; the ability to recognize when system output is incorrect; the ability to elicit information from clients through an interactive interview with limited structure; and knowledge of multiple aid programs.

Reports to Eligibility Supervisor.

Classifications Supervised This is not a supervisory class.

Under general supervision, to determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi‑program caseload administration; to initiate and process casework through an automated system; to identify needs and make appropriate referrals for health, social, and/or employment services; and to do related work as required.

Distinguishing Characteristics

This is the journey level in the Eligibility Worker class series. Incumbents in this classification are expected to have knowledge of public assistance programs, Department processes, and caseload administration. They are also expected to independently manage a full caseload, referring non‑procedural questions to appropriate supervisory staff. This class is distinguished from Eligibility Worker I by the performance of a broader range of assignments on a more independent basis.

It is distinguished from Eligibility Worker III in that Eligibility Worker III’s perform lead responsibilities and more complex, specialized assignments. This classification is a for‑cause, non‑exempt position.

The Eligibility Worker series uses SAWS (Statewide Automated Welfare System) for determining eligibility and processing casework. Use of this automated system necessitates the ability to navigate through a multitude of screens; the ability to recognize when system output is incorrect; the ability to elicit information from clients through an interactive interview with limited structure; and knowledge of multiple aid programs.

Reports to Eligibility Supervisor.

• General goals and purposes of public human services programs.
• Techniques of interviewing and information gathering.
• Computer terminology and computer keyboard arrangement.
• Modern office methods, practices, and procedures.
• Maintenance of filing and information retrieval systems.
• Basic mathematics.

• Learn and apply the policies, procedures, and programs of the County Human Services Department.
• Learn and apply the laws, rules, and regulations governing eligibility and grant determination for…