Eligibility Worker I​/II

Eligibility Worker

The County of Siskiyou is an Affirmative Action/Equal Opportunity Employer. We welcome applicants of any race, religion or ancestry. For exact salary information please refer to the current salary schedule, County website. Eligibility Worker I: $20.82 - $26.58 Eligibility Worker II: $22.55 - $28.79 Vacancy exists in the HHSA, Social Services Division, Eligibility & Temporary Assistance Services branch. This position is currently open in the Cal Fresh and Medi-Cal eligibility programs.

IN-PERSON TESTING REQUIRED.

Eligibility Worker I Under direct supervision, to learn to determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; to learn to initiate and process casework through an automated system; to learn to identify needs and make appropriate referrals for health, social, and/or employment services; and to do related work as required. DISTINGUISHING CHARACTERISTICS This is the entry/trainee level in the Eligibility Worker class series.

Incumbents in this classification are expected to perform work under close supervision and receive extensive in-service training to gain in-depth knowledge of public assistance programs, Department processes, and caseload administration. An incumbent is expected to advance to the Eligibility Worker II level after successful completion of the Eligibility Worker I probationary period.

Eligibility Worker II Under general supervision, to determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration; to initiate and process casework through an automated system; to identify needs and make appropriate referrals for health, social, and/or employment services; and to do related work as required.

DISTINGUISHING CHARACTERISTICS This is the journey level in the Eligibility Worker class series. Incumbents in this classification are expected to have knowledge of public assistance programs, Department processes, and caseload administration. They are also expected to independently manage a full caseload, referring non-procedural questions to appropriate supervisory staff. This class is distinguished from Eligibility Worker I by the performance of a broader range of assignments on a more independent basis.

It is distinguished from Eligibility Worker III in that Eligibility Worker III's perform lead responsibilities and more complex, specialized assignments.

Eligibility Worker I Learns to perform interactive interviews to elicit eligibility information and identify a need for public assistance programs and services; learns to analyze financial and eligibility information to determine initial or continuing eligibility for aid programs; learns to explain regulations, rules and policies to applicants, informing them of their rights, responsibilities and eligibility for services and assistance; ensures the proper completion and accuracy of applications and declaration forms;

learns to resolve discrepancies by securing appropriate documentation, including medical records and confirmations from other agencies; learns to initiate total-household assistance cases; enters and retrieves numerical and narrative data from computerized records; issues benefits; prepares correspondence and reports; learns to organize caseloads so that necessary case records and documents are processed within specific time limits established by regulations.

Knowledge of:
General goals and purposes of public human services programs. Techniques of interviewing and information gathering. Computer terminology and computer keyboard arrangement. Modern office methods, practices, and procedures. Maintenance of filing and information retrieval systems. Basic mathematics. Desired

Skills:

Learn and apply the policies, procedures, and programs of the County Human Services Department. Learn and apply the laws, rules, and regulations governing eligibility and grant determination for public assistance programs and case administration of these programs. Learn to obtain and verify information concerning eligibility for human services and public assistance. Learn to obtain and verify information concerning eligibility for human services and public assistance.

Learn and perform fact-finding and interactive interviewing. Determine appropriate courses…