Child Support Specialist I​/II

Job Title

Child Support Specialist I - $20.82 - 26.58

Child Support Specialist II - $22.31 - 28.51

Under supervision, to learn methods and procedures and develop information and establish cases for the collection of current and delinquent child support payments; to interpret and apply Child Support codes, laws, and regulations; to learn to negotiate agreements for the settlement of payments owed; to maintain data and work with an on-line information system; to provide information and resolve problems in response to inquiries and complaints;

and to do related work as required. This classification is a for cause, non-exempt position.

Distinguishing Characteristics

Child Support Specialist I

This is the entry and training level in the Child Support Specialist class series. Incumbents learn to evaluate delinquent and non-paying support cases, disputed paternity cases, and welfare reimbursement cases for development of appropriate actions to obtain compliance with child support requirements and court orders. This class is distinguished from Child Support Specialist II by the performance of a narrower range of duties under closer supervision.

Incumbents are expected to learn work methods and procedures and develop a capacity for performing assignments with greater independence. When sufficient skills and knowledge and sound work habits have been demonstrated, an incumbent may be promoted to Child Support Specialist II.

Child Support Specialist II

This is the journey level in the Child Support Specialist class series. Incumbents evaluate delinquent and non-paying support cases, disputed paternity cases, and welfare reim­bursement cases for development of appropriate actions to obtain compliance with child support requirements and court orders. They gather data from a variety of sources and use an on-line data base to develop information for legal action.

This class is distin­guished from Child Support Specialist I by the performance of a broader range of duties on a more independent basis

Child Support Specialist I

Learns, interprets and applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases; learns to develop and analyze information for the establishment of paternity and payment requirements; develops recommendations for resolving cases; learns methods and prepares documents for filing and processing cases; ensures that case files are ready for case hearings and actions; learns and uses a variety of methods and procedures for locating absent parents;

interviews witnesses and others for child support cases; contacts other agencies in locating parents and obtaining child support; learns methods and negotiates settlements for child support payments; takes appropriate actions to deal with uncooperative parents; uses a variety of methods and resources in the development and gathering of case information; monitors child support payment information to ensure compliance; initiates delinquency notices and other actions as appropriate;

may initiate procedures to collect support payments from parents in other counties and states; calculates payment levels; learns and works with the on-line Child Support Enforcement (CSE) system in the performance of child support work; appears in court as needed; responds to a variety of inquiries regarding child support payments and the status of cases.

Knowledge of:

• Modern office methods, practices, and procedures.
• Basic knowledge of legal terminology, legal documents, and court procedures.
• Financial and statistical record keeping.
• Interviewing techniques.
• Computers and software used in administrative and office support work.

Desired

Skills:

• Learn and perform child support functions and case management procedures.
• Read and interpret laws, rules, and regulations governing the identification of parents and the establishment of parental responsibility for child support.
• Learn to initiate procedures and cases for identifying parents and establishing liability for child support payments.
• Collect, compile, and analyze a variety of information, developing appropriate recommendations for case resolution.
• Provide a variety of support for legal and investigative staff.
• Prepare a variety of reports and financial and statistical information.
• Learn to operate a computer and use appropriate software, including the on-line CSE system, in the performance of child support work.
• Effectively represent the Child Support Department in responding to…