Sr. Quality Manager

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

Apply now and make our success story yours too!

SUMMARY

Senior Quality Manager shall lead and drive the strategic and operational excellence of our Quality Department. This leadership role oversees multiple functional groups including Quality Engineering, Quality Control, RMA and Valve Service, and Document Control. The ideal candidate will bring strong leadership, a proactive mindset, and deep knowledge of ISO Quality Management Systems to ensure high standards of quality across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization's leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required.

Additional requirements include experience in an administrative position with solid familiarity with databases, spreadsheets, and collection procedures. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

* Hires, trains, and supervises QA personnel assigned as direct reports on approved QA procedures.

* Responsible for coaching employees for improved performance; issuing disciplinary, corrective action as warranted; and conducting performance reviews on a timely basis.

* Helps to develop and maintain QA, Key Performance Measures, and Indices.

Duties

* Lead and develop the Quality Engineering team, Quality Control group, RMA & Valve Service department, and Document Control department, with support from department level managers & supervisors.

* Serve as the primary escalation point for significant quality issues-internal and customer-facing-ensuring timely resolution and communication.

* Oversee the effectiveness of the ISO 9001 Quality Management System (QMS) and drive continuous compliance and improvement.

* Track, analyze, and report on global and site-level quality metrics to company leadership, identifying trends and recommending corrective actions.

* Ensure timely and thorough completion of corrective actions, processing of DMRs (Discrepant Material Reports), and RMAs (Return Material Authorizations).

* Collaborate with Engineering and Product Management to review and influence product design and specifications to ensure quality and manufacturability.

* Champion and facilitate continuous improvement initiatives using quality tools and methodologies (e.g., Root Cause Analysis, CAPA, Lean/Six Sigma).

* Drive cross-functional problem-solving to reduce rework, scrap, and warranty issues while improving product performance and customer satisfaction.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

75% inside, climate / noise-controlled office/lab, and 25% high noise level machine shop environment; lifting to 50 lbs. on occasion. Eye, hearing, and Cleanroom protection may be required.

Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires advanced computer skills (word processing, power-point, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

The person…