Permit & Licensing Clerk

Job Title

Permit Clerk

This position is classified as safety-sensitive under the U.S. Department of Transportation drug and alcohol testing regulations and the Oklahoma Standards for Workplace Drug and Alcohol Testing Act. As a safety-sensitive employee, you are subject to drug and alcohol testing, including random testing. Marijuana is included in the testing panel. Possession of a medical marijuana card does not exempt an employee from testing requirements or disciplinary action for a positive result.

Position Overview The Permit Clerk performs high-volume administrative and customer service work related to issuing permits and licenses. This position processes permit applications, maintains records, assists the public with code and permit information, schedules inspections, and supports daily office operations.

Essential Duties and Responsibilities
• Receive, review, and issue permits and licenses (building, contractor, sign, roofing, storm shelter, special events, etc.).
• Verify application accuracy, calculate fees, collect payments, and prepare daily deposits.
• Enter and maintain permit and inspection data in permitting software; organize digital and physical records.
• Provide customer service to contractors, homeowners, and the public regarding code requirements and processes.
• Schedule inspections and coordinate with inspectors and plan reviewers.
• Prepare correspondence, reports, invoices, and annual/monthly reports.
• Research property information and zoning records.
• Answer phones, respond to emails, manage mail, file documents, and operate standard office equipment.
• Process complaints and assist with general departmental tasks.

Education and Experience
• High school diploma or GED required.
• Two (2) years of progressively responsible clerical or administrative experience, preferably in a municipal, planning, or construction-related setting. Certificates, Licenses, and Registrations
• Valid Oklahoma Driver's License with a satisfactory record. Knowledge, Skills, and Abilities
• Understanding of basic permitting processes and municipal codes.
• Strong customer service, communication, organization, and multitasking skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and willingness to learn new software.
• Ability to perform basic math, data entry, and read simple plans or maps.

Working Conditions
• Work is performed typically in a standard office environment with frequent public interaction at the front counter, by phone and via email.
• May occasionally be required to lift files or boxes up to 25 pounds.