Market Manager

Market Manager

Gerber Collision & Glass

Overview Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1,000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!

Job Description The Market Manager is responsible for the operation and results of multiple locations within a designated area. This role includes operations, internal and external development, business relationships, wowing every internal and external customer, and profitability. Expected to provide leadership and mentoring to all direct reports and lead their team effectively and efficiently.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. Monitor capture rates to ensure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations. Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
• Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.

Education And/or Experience Required

• Minimum of five years collision repair industry
• Minimum of three years of management
• ICAR Platinum certification preferred
• Estimating license if applicable in the state

Required Skills/Abilities

• Ability to read and understand financial statements
• Extensive estimating experience

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short‑Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non‑Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit  to learn more about our company.

AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details Compensation details are available upon request.