Customer Service Specialist

Customer Service Specialist – StockX | Remote

StockX is seeking a Customer Service Specialist to deliver exceptional support to its global customers. This is a remote, full-time role based in Tempe, Arizona, offering competitive pay, benefits, and opportunities for growth.

• Job Title: Customer Service Specialist
• Company: StockX
• Location: Remote (Tempe, AZ)
• Salary: $18–$20/hour (plus benefits, equity, and discretionary bonuses)
• Contract Type: Full-Time
• Schedule: Flexible shifts, Monday–Friday
• Benefits: Health insurance, dental insurance, equity opportunities

You will assist StockX’s most valued users, resolving escalated concerns and ensuring every interaction builds trust, drives satisfaction, and supports long-term loyalty. This role combines customer service excellence with a sales and retention mindset, turning each interaction into an opportunity to reinforce confidence in the StockX platform.

• Provide outstanding customer experiences across email, phone, chat, and SMS
• Handle escalated and complex inquiries with empathy and professionalism
• Promote customer loyalty and retention through positive resolutions
• Take ownership of customer concerns from start to finish
• Educate users on StockX features, policies, and programs to drive engagement
• Balance customer advocacy with business priorities for fair outcomes
• Detect and act on potential fraudulent activity to protect customers and the marketplace
• Support top-tier users through programs like Early Seller Payout and Bulk Shipping
• Share insights from customer interactions to improve operations and products

• High school diploma or equivalent
• 2–3 years of experience in customer service, sales support, or e-commerce
• 1–2 years in a contact center environment (multichannel interactions)
• Proven ability to drive customer retention and satisfaction
• Strong communication, empathy, and active listening skills
• Detail-oriented, organized, and results‑driven
• Confident in handling escalations and making independent decisions
• Positive, team-oriented attitude with flexibility to work varying shifts

• Experience in e-commerce or tech-driven customer service
• Familiarity with fraud detection and prevention in online marketplaces
• Competitive pay ($18–$20/hour)
• Health and dental insurance
• Equity and discretionary bonuses
  
  Opportunities for advancement
• Inclusive and diverse workplace culture

StockX is a Detroit-based technology leader in the global online marketplace for sneakers, apparel, accessories, electronics, collectibles, and trading cards. Launched in 2016, StockX connects buyers and sellers worldwide using dynamic pricing mechanics powered by real-time data. The platform features hundreds of top brands including Nike, adidas, Supreme, Louis Vuitton, Gucci, LEGO, Sony, and Apple. StockX employs over 1,000 people across offices and verification centers worldwide.