Credit Dispute Case Processor

• Research, process, and resolve credit card dispute cases
• Manage a high-volume daily inventory of work
• Review and process new dispute claims
• Handle dispute and fraud referrals
• Review customer documentation and research account activity
• Manage case-related correspondence
• Resolve rejected work items
• Complete customer callbacks
• Ensure timely case resolution in accordance with established procedures and regulatory requirements
• Balance new incoming work assignments with existing inventory
• Manage multiple priorities and meet required deadlines
• Navigate multiple systems and applications while maintaining accuracy and productivity
• Place outbound calls to cardholders and receive transferred or inbound customer calls
• Gather information, provide case updates, and resolve customer concerns

• High school diploma or equivalent
• Four years or more of operations services related work experience
• Ability to effectively communicate and build relationships with both external and internal customers
• Strong time management, organizational, and prioritization skills with the ability to manage a high-volume workload and meet established deadlines
• Strong attention to detail and ability to follow established procedures while maintaining productivity and accuracy
• Experience navigating multiple systems simultaneously and learning new technologies
• Ability to work independently while collaborating effectively with team members, mentors, and leadership
• Ability to work from one of the posted U.S. Bank locations three (3) or more days per week
• Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Demonstrates strong operational services experience with a focus on credit card dispute resolution, effective communication, and the ability to manage high-volume workloads while ensuring compliance with established procedures and regulatory requirements.

• Credit Card Dispute Resolution
• High-Volume Work Management
• Attention to Detail
• Time Management
• Customer Communication

• Case Processing
• Dispute Claims Review
• Fraud Referral Handling
• Account Activity Research
• Documentation Review

• Organizational Skills
• Prioritization Skills
• Relationship Building
• Independent Work
• Team Collaboration

• Regulatory Compliance
• U.S. Bank Policies
• Code of Ethics
• Business Conduct

• Multiple Systems Navigation
• Customer Call Management