Asset Recovery Specialist II

• Provide excellent customer service while resolving collection issues and discrepancies on member delinquent accounts
• Ensure compliance with internal processes and state and federal regulatory requirements
• Manage assigned accounts and contact appropriate stakeholders to resolve collection of accounts/assets in a timely manner
• Communicate with third-party vendors to approve repossession fees
• Review third-party vendor activities and verify vendor invoices
• Generate payments to third-party vendors
• Partner with vendors to resolve issues involving the sale or transport of repossessed collateral
• Request titles or necessary documents for repossessed collateral
• Reconcile collateral auction proceeds and auction fees
• Produce after-sale letters complying with state and federal requirements
• Gather information to update systems related to members, collateral, or service providers
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies and procedures

• High School Diploma or General Equivalency Diploma
• 1 year of collections experience to include loan servicing and/or repossession experience in a financial services organization
• Developing knowledge of Banking laws and regulations
• Ability to work in a high-volume area and complete work with accuracy and within a specified response time
• Working experience in Microsoft System Operating System to include Word and Excel
• Must not require immigration support or visa sponsorship now or in the future

Demonstrates expertise in managing delinquent accounts and ensuring compliance with banking laws and regulations. Proficient in customer service, vendor communication, and risk management within financial services.

• Collections Experience
• Loan Servicing
• Repossession Experience
• Banking Laws Knowledge
• Microsoft Word and Excel Proficiency

• Account Management
• Discrepancy Resolution
• Regulatory Compliance
• Vendor Invoice Verification
• Collateral Reconciliation
• Risk Measurement and Control
• Payment Generation
• Document Requesting
• High-Volume Work Accuracy
• Business Risk Monitoring

• Excellent Customer Service
• Effective Communication

• High School Diploma
• General Equivalency Diploma

• Financial Services
• Delinquent Accounts
• Third-Party Vendors
• Collateral Auction
• State and Federal Requirements

• Microsoft System Operating System